Resource Planning & Dialler Analyst

Location:Plymouth

Division:Planning

Salary: £20000 - £25000 per annum

Job Reference: 888647

Consultant: Sanjay Devit
sanjay@pactrecruit.com
0203 869 4549

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Company Description

Resource Planning & Dialler Analyst

Devon

Salary up to £25,000 + benefits

PACT are delighted to be assisting one of the largest and fastest growing businesses within its sector in sourcing a Resource Planning & Dialler Analyst. The Resource Planning & Dialler Analyst’s main responsibilities support the creation of effective resource plans that are based on data inputs from all arears of the business.

Key Responsibilities

  • Inbound and Outbound Resource planning, forecasting, model production & monitoring to provide accurate resource forecast to minimise cost & maximise revenue.
  • Proactively work with clients to set effective dialler lists based on dialler metrics so service levels are achieved.
  • Identify performance challenges across the operation (inbound/back office/dialler) & propose remedial actions.
  • Working closely with stakeholders.
  • Proactively identify performance challenges across the operation (inbound/back office/dialler) & propose remedial actions.
  • Taking adaptive action on any issues that occur to mitigate effects.

Essential skills and experience

  • Dialler analyst background
  • Experience working with Excel
  • Experience with WFM systems
  • Resource Planning experience

To Take advantage of this rare opportunity with PACT please use the application link provided

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