Resource Planning Analyst

£30,000 + Bonus & Benefits
Job Reference:

Are you an experience Resource Planner with skills and expertise when it comes to IVR & Call Routing?

Do you know your ACD, from your IVR, to your WFM system?

Would you like to work for a company who weathered the COVID storm superbly and has moved from strength to strength?

If so, READ ON!

My client and I are on the search for an experienced Resource Planner, who can not only forecast and schedule within WFM, but can also configure and map out call flows when it comes to the ACD & IVR system.

You will be able to translate weekly contact centre forecasts and be able to build weekly schedules into 4 weekly plans and be able to communicate effectively across the operation with stakeholders.

You don’t need specific ACD, IVR or WFM system experience, but will have to be experienced in using one of the industry leading systems within in the market.

If you understand the fundamentals, then that’s good enough for us!

If the above sounds like you, you fancy a chat about the above, hit the apply button and I will be in touch.

We look forward to hearing from you!

Job Information

Job Reference: 2543
Salary: £30,000
Salary From: £30000
Salary To: £30000
Job Industries: Planning
Job Locations: Swindon
Job Types: Permanent

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.


You are applying for: Resource Planning Analyst

Please enter a valid email address as this will be used to contact you.

Add an optional message to support your application.

Pact Recruit Scroll to Top