Divisions


Planning

In today’s customer operations sector, planning & analytics plays a pivotal and integral role in keeping the process running in an efficient and cost-effective manner, ensuring that customer demand is meeting optimum service levels.

Pact understands the importance of having the right professional talent on board, so whether you are searching for an Analyst, Manager, Head of or Director Level, Pact will be able to support you through an extensive and unrivalled network within this specialist area.

Our typical planning roles include…

  • Resource Planning
  • Real Time
  • Scheduling
  • Forecasting
  • Capacity Planning

For more info call us on 020 3869 4549


Analytics

Customer and Business analytics have proven to be an invaluable part of today’s modern customer operations, giving business leaders a powerful insight into how efficient their operation is performing, and crucially, what their customers are telling them.

Sourcing the right calibre of individual within this specialist area is essential. Having successfully supported our clients in analytics for several years, we are able to deliver outstanding talent and expertise.

Our typical analytics roles include...

  • Management Information
  • Business Intelligence
  • Customer Insight
  • Data Analytics
  • Cx / Social Analytics

For more info call us on 020 3869 4549


Customer Engagement

Engaging and communicating the right message to customers is at the forefront of what every business in the world is trying to achieve on a daily basis to enhance and improve their businesses brand and reputation within often a busy and competitive marketplace. That’s why Customer Engagement is so crucial with every interaction a business has with its customer base.

Customer Operations plays a vital role in making sure that this happens and is delivered to the highest possible standard.

Our typical Customer Engagement roles include...

  • Adviser (up to £25k)
  • Management (£25k-£60k)
  • Leadership (£60k +)

For more info call us on 020 3869 4549


Change & Transformation

Change & transformation plays an important role in shaping the way a business interacts, communicates and conducts business with its customers. Business change drives operational efficiency, cost savings and importantly, better customer engagement and experience through improved business optimisation and operational excellence.

Our typical change & transformation roles include...

  • Project Management
  • Programme Management
  • Business Transformation
  • Business Change
  • Business Analysis
  • Continuous / Process Improvement
  • • Customer Journey

For more info call us on 020 3869 4549
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