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Resource Planning Analyst

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Pact was created with a clear vision and goal: to be a trusted recruitment partner within the UK customer operations industry.

Pact specialises in recruiting within the niche areas of customer operations. These include planning, analytics, customer engagement, and change & transformation.

Since Pact was formed in 2012, it has supported thousands of people in their search for new career opportunities, as well as hundreds of clients - including some of the UK’s best known and loved brands - in helping them secure the best talent our industry can offer. This is what we are most proud of and it is central to our values.

For us, it’s all about making a difference to our candidates and clients by providing them with the right help to secure the very best job opportunities or talent within the customer operations industry.

We strive to deliver positive outcomes and exceed the expectations of both our candidates and clients. With over 25 years of combined recruitment experience, we can offer intelligent, expert advice on the industry.

We recruit across the UK in both permanent and interim markets and have specialist consultants dedicated to recruiting within each of our industry divisions.








Customer Engagement


Change & Transformation


Thanks to Pact for helping me to land my new role with the AA. Pact always kept me informed of progress, and that of course was after your initial contact regarding the role. Despite the fact I'm now in role, they are still in contact should support be needed. Very much appreciated...thank you.

- Neil Spedding -

Planning Business Partner at The AA
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