Latest Jobs

Collections Coach

Up to £28000 per annum + Bonus & Benefits


Collections Coach Paying up to £28,000 + Bonus & Benefits Monday – Thursday between 08:00 – 19:00, Friday 08:00 – 18:00 & 09:00 – 13:00 Saturdays (1 in 4) Cardiff – …

Business Planning Manager

£30000 - £35000 per annum + Benefits

Leeds, West Yorkshire

Pact are proud to be supporting this long-standing client who have returned to us for support in finding them an experienced Business Planning Manager to join their multisite international contact – …

Operations Manager (Collections)

Up to £50000 per annum + Annual Bonus & Benefits


Operations Manager (Collections) Paying up to £50,000 + Annual Bonus & Benefits Monday – Friday 09:00 – 17:00 Cardiff Pact are delighted to be working with one of the UK’s – …

Senior Planning & Forecasting Analyst

Up to £30000 per annum + Excellent Benefits


As a Senior Planning & Forecasting Analyst you will possess a high level of experience in operational planning and a level 3 qualification in Excel, you will also ideally have – …


Pact was created with a clear vision and goal: to be the trusted recruitment partner within the UK customer operations industry.

Pact specialises in recruiting within the niche areas of customer operations. These include: planning, analytics, customer engagement and change & transformation.

Since Pact was formed in 2012, it has supported thousands of people in their search for new career opportunities, as well as hundreds of clients - including some of the UK’s best known and loved brands - in helping them secure the best talent our industry can offer. This is what we are most proud of and it is central to our values.

For us, it’s all about making a difference to our candidates and clients by providing them with the right help to secure the very best job opportunities or talent within the customer operations industry.

We strive to deliver positive outcomes and exceed the expectations of both our candidates and clients. With over 25 years combined recruitment experience, we can offer intelligent, expert advice on the industry.

We recruit across the UK in both permanent and interim markets and have specialist consultants dedicated to recruiting within each of our industry divisions.



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Customer Engagement

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Change & Transformation

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Thanks to Pact for helping me to land my new role with the AA. Pact always kept me informed of progress, and that of course was after your initial contact regarding the role.Despite the fact I'm now in role, they are still in contact should support be needed. Very much appreciated...thankyou.

- Neil Spedding -
Planning Business Partner at The AA