Latest Jobs
BI Reporting Analyst
£46,000 + Bonus & Benefits
Are you an experienced Reporting Analyst looking to join a growing organisation? Would you like to get involved in the day2day, but also contribute to the overall data strategy? Do…
Resource Planning Analyst
£32,000-£36,000 + Bonus & Benefits
Are you an experienced Resource Planning Analyst with skills and expertise when it comes to planning within a contact centre? Do you know have experience in using workforce management technology…
Senior Forecasting & Planning Analyst
£40,000-£45,000 + Bonus & Benefits
Are you an experienced Senior Forecaster with skills and expertise when it comes to mid-long term forecasting front office call volumes in Excel within a contact centre environment? Do you…
Resource Planning Analyst
£30,000 + Bonus & Benefits
Are you an experience Resource Planner with skills and expertise when it comes to IVR & Call Routing? Do you know your ACD, from your IVR, to your WFM system?…
About
Pact was created with a clear vision and goal: to be a trusted recruitment partner within the UK customer operations industry.
Pact specialises in recruiting within the niche areas of customer operations. These include planning, analytics, customer engagement, and change & transformation.
Since Pact was formed in 2012, it has supported thousands of people in their search for new career opportunities, as well as hundreds of clients - including some of the UK’s best known and loved brands - in helping them secure the best talent our industry can offer. This is what we are most proud of and it is central to our values.
For us, it’s all about making a difference to our candidates and clients by providing them with the right help to secure the very best job opportunities or talent within the customer operations industry.
We strive to deliver positive outcomes and exceed the expectations of both our candidates and clients. With over 25 years of combined recruitment experience, we can offer intelligent, expert advice on the industry.
We recruit across the UK in both permanent and interim markets and have specialist consultants dedicated to recruiting within each of our industry divisions.
Divisions
Planning
Analytics
Customer Engagement
Change & Transformation
