Latest Jobs

Resource Planner

Up to £24856 per annum + + Benefits

Leeds, West Yorkshire

Resource Planner Leeds £24,856 Monday – Friday (Hours Between 08:00 – 18:00) Pact are delighted to be working with a fantastic new not-for profit-client who are looking for a Resource – …

Business Development Team Leader

Up to £25000 per annum + + OTE £35,000 & Benefits

Solihull, West Midlands

Business Development Team Leader Salary £25,000 + On Target Earnings £35,000 & Benefits Solihull Monday – Friday between 08:30 – 20:00 & 1 in 3 Saturdays: 09:00 – 13:00 Pact – …

Business Planning Lead

£35000 - £47000 per annum + Bonus & Benefits

Greater Manchester, Manchester

Pact are delighted to be supporting this well-established financial services business, that is looking for an experienced Business Planning Lead to drive its long-term planning capability, across it’s forecasting and – …

WFM Scheduling Manager

£45000 - £50000 per annum + Bonus & Benefits

Greater Manchester, Manchester

Pact are proud to be supporting one of the industries leading eCommerce technology businesses in the World right now, that is looking for an inspirational WFM Scheduling Manager to lead – …


Pact was created with a clear vision and goal: to be the trusted recruitment partner within the UK customer operations industry.

Pact specialises in recruiting within the niche areas of customer operations. These include: planning, analytics, customer engagement and change & transformation.

Since Pact was formed in 2012, it has supported thousands of people in their search for new career opportunities, as well as hundreds of clients - including some of the UK’s best known and loved brands - in helping them secure the best talent our industry can offer. This is what we are most proud of and it is central to our values.

For us, it’s all about making a difference to our candidates and clients by providing them with the right help to secure the very best job opportunities or talent within the customer operations industry.

We strive to deliver positive outcomes and exceed the expectations of both our candidates and clients. With over 25 years combined recruitment experience, we can offer intelligent, expert advice on the industry.

We recruit across the UK in both permanent and interim markets and have specialist consultants dedicated to recruiting within each of our industry divisions.



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Customer Engagement

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Change & Transformation

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Thanks to Pact for helping me to land my new role with the AA. Pact always kept me informed of progress, and that of course was after your initial contact regarding the role.Despite the fact I'm now in role, they are still in contact should support be needed. Very much appreciated...thankyou.

- Neil Spedding -
Planning Business Partner at The AA