MI Analyst



Salary: £18000 - £24000 per annum

Job Reference: 888511-1

Consultant: Sanjay Devit
0203 869 4549

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Company Description

MI Analyst

Greater Manchester

Salary up to £24k + benefits

PACT are pleased to be working with a FSTE 250 business who are one of the most well known brands in the UK. The client requires an MI Analyst who will be responsible for designing and assembling daily, weekly and monthly reports. Managing relevant systems and undertaking other tasks on request as necessary.

Key Responsibilities:

  • Completing reports within requirements and SLA’s while ensuring the requestor understands limitations
  • Prioritisation of ad hoc and regular reporting to meet external and internal customer needs
  • Assisting in department based tasks to ensure they are delivered within service standards while maintaining a high level of accuracy
  • Conducting detailed reviews and data cleansing to ensure accuracy of all data reports current and consistent
  • Review current processes and suggest improvements and solutions
  • Advise and provide analysis for internal business customers while developing business knowledge
  • Responsible for customer service delivery in the team while maintaining a high standard
  • Perform tasks effectively and in an efficient manner
  • Working to deadlines and achieving specified outcomes
  • Supporting team managers and Capacity Planning Manager in meeting department objectives

Skills and Experience:

  • Experience working as an MI Analyst
  • Advanced Excel skills
  • Experience in manipulating data in Excel
  • Managing volume data tasks
  • Interpreting data into reports
  • Zendesk experience or similar Contact Management system experience is desirable

To take advantage of this rare opportunity with PACT please contact us by using the application link