Resource Planning Manager



Salary: £46000 per annum + benefits

Job Reference: 888331

Consultant: Lawrence Poster
0203 869 4549

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Company Description

PACT are delighted to be supporting an industry leader in finding an experience Resource Planning Professional with the following attributes:-

Knowledge, Skills & Experience Required

  • Previous experience in a Resource Planning / Real Time or Forecasting Manager role within a contact centre environment
  • Experience of leading, improving and managing both individual & team performance
  • Ability to build and maintain great working relationships with key stakeholders
  • Strong analytical skills and strong attention to detail
  • Demonstrable understanding of Back Office transactional operations (including digital).
  • Experience of using Workforce Planning Tools, ideally Verint WFM
  • Excellent communication skills
  • A good level of experience using MS Office packages
  • Ability to handle a fast paced environment

This role is ideal for a person looking for the next step in their career, a development plan is put in place for you to achieve a senior position within 3 years.