PACT are delighted to be supporting an industry leader in finding an experience Resource Planning Professional with the following attributes:-
Knowledge, Skills & Experience Required
- Previous experience in a Resource Planning / Real Time or Forecasting Manager role within a contact centre environment
- Experience of leading, improving and managing both individual & team performance
- Ability to build and maintain great working relationships with key stakeholders
- Strong analytical skills and strong attention to detail
- Demonstrable understanding of Back Office transactional operations (including digital).
- Experience of using Workforce Planning Tools, ideally Verint WFM
- Excellent communication skills
- A good level of experience using MS Office packages
- Ability to handle a fast paced environment
This role is ideal for a person looking for the next step in their career, a development plan is put in place for you to achieve a senior position within 3 years.