EMEA WFM Project


The Objective
AMEX came to us looking for support in recruiting a new Workforce Management team for their EMEA based operation. They had several roles within resource planning that they needed filling quickly, due to an organisational restructure. These roles ranged from Analyst to Director of WFM.

The Solution
Pact offered a contingency based solution to the client across all roles that Pact was briefed on and committed to delivering a shortlist of candidates across all resource planning positions within a quick timeframe.

The Results
Pact delivered and helped secure AMEX four of the positions Pact were briefed on across their EMEA Workforce Planning function. Due to their success in recruiting these positions, Pact were asked to support in recruiting a number of high level Director positions for their global WFM structure.


Pact has supported me with the recruitment of multiple workforce management roles. Last year, we were struggling to find appropriate candidates for a number of global positions. I reached out to Pact, who truly listened and consulted to understand our requirements, then utilised their full network to source multiple excellent candidates within a very quick timeframe. Pact are my first choice when recruiting workforce management roles in a competitive market.

Toby Phillips

Director of WFM EMEA
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