Senior BI & Data Analyst

Location:West Yorkshire


Salary: £30000 - £40000 per annum

Job Reference: 888529

Consultant: Sanjay Devit
0203 869 4549

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Company Description

Senior BI & Data Analyst

West Yorkshire

Salary Up To £40,000 + benefits

PACT is delighted to be working with one of the leading businesses in the UK boasting a FTSE 250 status and who pride themselves on the effectiveness of their service. The main purpose of the Senior BI & Data Analyst will be to own regular internal and client report production and to provide analysis and insights, helping to define, build, and implement effective segmentation methodologies with a view to increasing customer retention.

Key responsibilities

  • Producing management information, develop reports, recommending improvements and identify discrepancies
  • Providing recommendations and justifications for decisions
  • Business owner for client customer segmentation, RFM modelling, retention and reactivation strategy
  • Meeting business and client needs by producing regular robust reports
  • Play an active and prominent role in monthly meetings with unit Operations Managers / Team Leaders / Commercial Team to review performance and recommend improvements
  • Working with Business Intelligence & Data Manager to design and implement new robust segmentation methodologies
  • Develop bespoke data models to predict customer churn and customer lifetime values using statistical modelling software, for use within inbound / outbound call campaigns.
  • Assess performance of Inbound and Outbound telephony and other marketing campaigns

Essential Skills and Experience

  • Experience in using Business Objects V4 and can demonstrate ability to operate and work at Advanced level report writing. Knowledge and application of Business Objects accessing Multiple data sets
  • Strong Excel experience
  • Proven background in data analytics and providing recommendations for changes resulted in improvements
  • Background in a fast pace results driven environment

To take advantage of this rare opportunity with PACT please contact us by using the application link