Real time and Dialler Analyst

Location:West Yorkshire

Division:Planning

Salary: £20000 - £26000 per annum

Job Reference: 888680

Consultant: Sanjay Devit
sanjay@pactrecruit.com
0203 869 4549

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Company Description

Real Time and Dialler Analyst

West Yorkshire

Salary up to £26,000 + benefits

PACT are pleased to be working with one of Europe’s leading professional service companies, assisting it in finding a Real Time and Dialler Analyst. Due its highly successfully ongoing projects is going through a period of growth. The Real Time and Dialler Analyst’s primary responsibility will be to support the delivery of efficiency and effectiveness across all departments.

Key responsibilities:

  • Monitors real-time call flows, admin queues and workflow queues
  • management of the outbound Dialler platform, maximising contact rate to deliver maximum sales opportunities
  • Responsibility for manipulating/loading calling data to dialler platform Optimise real-time / intraday issue resolution with planning
  • Working with all levels of operation to understand new reporting requirements – designing and delivering in a timely manner (ad-hoc etc)
  • Analyse performance and provide insight into any trends to stakeholders whilst proactively making recommendations to mitigate any impact on SLAs
  • Monitoring of campaign/agent performance to maximise productivity/efficiency – working with operations/team managers to make recommendations for improvements

Experience and Skills:

  • Experience in a similar role within real time or tactical planning role in a contact centre environment
  • Previous experience working with Dialler Technology and conducting analysis to provide insight to achieve efficiency
  • Excellent communication skills with all levels of business
  • Experience within a call centre environment and industry specific systems

To take advantage of this opportunity with PACT please use the application link provided

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