Real Time Analyst

Location:West Yorkshire


Salary: £20000 - £25000 per annum

Job Reference: 888520 - 1

Consultant: Farah Rafiq
0203 869 4549

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Company Description

Real Time Analyst


Up to 25k plus benefits

PACT are pleased to be working with one of Europe’s leading professional service companies, assisting it in finding an experienced Real Time Analyst. The organisation is a FTSE 250 business which due its highly successfully ongoing projects is going through a period of growth. The Real Time Analyst’s primary responsibility will be to support the delivery of efficiency and effectiveness across all departments.

Key responsibilities:

  • Managing work queues over all customer channels
  • Manage operational performance and activity
  • Optimise real-time / intraday issue resolution with planning
  • Identify issues in regard to schedules and shifts
  • Analyse and report on planning and performance

Experience and Skills:

  • Experience in a similar role within real time or tactical planning role in a contact centre environment
  • Problem solving
  • Technical experience with WFM systems and MS Excel
  • Experience with Work Force Management process
  • Excellent communication skills with all levels of business
  • To be able to deliver results to deadlines
  • Experience within a call centre environment and industry specific systems
  • The ability to work effectively as a part of a team

Application | Contact

If you’re interested in this opportunity with PACT contact us by applying by the link provided