Customer Service Advisor


Division:Operational Excellence

Salary: Up to £20000 per annum + Benefits

Job Reference: 888573

Consultant: Rianne Hollick
0203 869 4549

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Company Description

Customer Service Advisor

Central London

£20,000 + Benefits

Permanent, Full Time

Tuesday – Saturday or Sunday – Thursday (08:00 – 17:00)

Pact are delighted to be recruiting for a fast growing, profitable client based in the heart of London. Rated as one of the fastest growing companies in Europe by The Times this year, they are committed to building a quality, valuable business for the long-term. They are looking for ambitious, driven customer service executives to join their team, delivering that vision.

The Role

  • Maintaining first class customer service whilst using the company software to respond to direct enquiries from customers via email, phone & online chat
  • Working alongside 25 FTE’s, providing outstanding support to customers who use the company’s platform
  • Ensuring that the 1000+ daily jobs are booked in and run smoothly for all parties from start to finish
  • Deal with any complaints and cancellations in an efficient, calm and timely manner
  • Helping support the Tech Team with testing new versions of apps and passing on customer feedback when new promotions are launched.

Ideal Skills & Experience

  • An active, forward-thinking problem solver who uses own initiative
  • Previous professional experience in a customer service/support environment
  • Passionate about creating an amazing customer experience
  • Technically savvy and can pick up new technology quickly
  • Strong comfort level and familiarity with Desktop platforms and mobile devices
  • Incredibly organised and detail-oriented, with exceptional critical-thinking and troubleshooting skills
  • Great writer with a clear, thoughtful and friendly writing style
  • Self-motivated and accountable, while thriving in a collaborative team
  • Excellent under pressure and can adapt quickly in a fast-moving start-up environment.


  • Competitive salary with clear structure for salary increases
  • Generous 25 days’ holiday allowance
  • Opportunity for progression
  • Posh Christmas and Summer parties
  • Tons of sponsored (but not too heavily organised) office fun
  • Potential for share options

If this opportunity sounds like the one for you, please click the link below to apply!