Business Planning Manager

Location:West Yorkshire


Salary: £30000 - £35000 per annum

Job Reference: 888500-2

Consultant: Sanjay Devit
0203 869 4549

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Company Description

Business Planning Manager

West Yorkshire

Up to £35k + benefits

PACT is delighted to be working with one of the leading businesses in the UK in its sector boasting a FTSE 250 status and who pride themselves on the effectiveness of their service. The client is searching for a Business Planning Manager to create resource models and business plans which ensure space/resource requirements are accurately forecasted and contractual service levels are achieved.

  • To formulate present and future resource requirements which aid business decisions around recruitment and training.
  • Creating budget assumptions and future resource requirements for clients while working with operational and finance teams in regard to long term budgets
  • Making sure forecasting processes for accounts are within contractual requirement guidelines
  • Supporting senior management in analysing client information and providing advice in regard to resource allocation
  • Creating schedules to meet set service levels in regard to agent engagement and liaising with off shore teams to decide its implementation
  • Support off shore teams to help deliver required level of service for clients
  • Own Internal stakeholder relationships and client relationships in regard to planning and supporting other various teams
  • Supporting the change process
  • Working with operations directors to make sure contracted service levels are met taking in to account schedule efficiency and productivity
  • Some travel is included in this role

Qualifications, Knowledge & Experience

  • Experience in Planning and Forecasting
  • Experience within a call centre environment
  • Planning requirements and space
  • Working and leading off shore teams
  • Deep MS Excel Knowledge
  • Excellent analytical skills
  • To innovate and create new solution methods

If this opportunity with PACT is of Interest to you contact us by applying via the link provided.