Studies
EMEA WFM Project
The Objective
AMEX came to us looking for support in recruiting a new Workforce Management team for their EMEA based operation and had several roles within resource planning that they needed filling quickly due to an organisational restructure. These roles ranged from Analyst to Director of WFM.
Global Resource Planning Manager
The Objective
ASOS asked for our support in recruiting a Global Resource Planning Manager during an exciting period of growth and transformation for the business. They required a candidate with vast experience of resource planning and someone who had had global exposure in their previous role.
Resource Planning & Insights Manager
The Objective
Pact approached Spark Energy after finding out that they were recruiting for a Resource Planning & Insights Manager for it’s growing contact centre operation based in Scotland.
Business Planning Manager
The Objective
Pact was asked to support a Business Planning Manager role that had been out in the market for over 3 months after failing to attract the right calibre of candidates for the role.
Programme Manager
The Objective
Pact was tasked with going to market and finding the very best Programme Manager in the local marketplace with a broad range of PM skills across customer operational environments to help work on operational efficiency improvement projects within the business.