Senior Programme Manager

Location:Republic of Ireland

Division:Change & Transformation

Salary: £58758 - £71349 per annum

Job Reference: 888363/1

Consultant: Deren Zaghlul
deren@pactrecruit.com
0203 869 4549

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Company Description

Pact is delighted to be once again supporting this instantly recognisable global brand in search for an experienced Senior Programme Manager join their European support function.

The Senior Programme Manager will be responsible for driving operational excellence programmes that will focus on process improvement to support customer needs and deliver quality strategic projects that will directly impact the customer experience.

Key Responsibilities

  • Recognise and seek opportunities for improvements in process and efficiencies, collaborating with customer experience and operations teams
  • Communicate project status to leadership, business and operational management, providing useful and timely reports
  • Collaborate with other worldwide support functions and technical teams to continuously innovate and redesign all customer-facing interactions to drive more customer self-service activity
  • Lead and manage the planning and implementation of projects assigned
  • Create, communicate and manage the schedule to deliver and work with cross functional teams to secure the relevant resources
  • Appropriately engage, communicate and consult with stakeholders

Knowledge, Skills & Experience Required

  • 5+ years project/programme management experience within an operational environment
  • Excellent communicator both verbal and written, with an ability to communicate with all levels in the organisation
  • Proven ability to scope, plan and programme manage multiple projects within agreed timelines
  • Strong ability to analyse data
  • Good decision maker who proactively makes the right decisions, but knows how to systematically escalate problems
  • Ability to deep dive and quickly gain a deep understanding of the processes that underpin the projects
  • Ability to travel internationally in Europe and North America

If you would like to register your interest in this opportunity please apply via the links provided

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