PACT is delighted to be working with a business renowned for being the number one food service company in the country. We have a highly desirable opportunity not to be missed! We are looking for an experienced Scheduling Analyst for a friendly Contact Centre located in Ashford.
The result of their continued growth is that they need YOU! So read on if you are a Scheduling Analyst with experience! If you are not, then check out our other jobs here (pactrecruit.com/jobs) – we are also looking for people in other Resource Planning & Scheduling positions!
The biggest growth area for our client is within the Resource Planning department and with that growth comes the need for a new Scheduling Analyst which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
What the job is:
The purpose of this scheduling analyst role is to create the contact centre scheduling and demand management plans. You will create scheduling plans in order to achieve the optimum service goal outcomes based on forecast workload. This includes shift planning, rostering all contact centre planned activities, limited reporting, holiday management and maintenance of contact centre headcount information.
The successful candidate for this role will work with scheduling analysts across the primary operational sites to deliver consistent practices and planning methodology, and proactively meet service goals for all contact centre channels.
Is this the job for you?
You will be a Scheduling Analyst and have done a Resource Planning/ Scheduling role for at least one year within a Contact Centre environment (extra points if you have experience working with WFM systems) and have been great at it and all that being a Resource Planning/ Scheduling Analyst involves -if it needs explaining then this is probably not for you.
Some bullet points about the role & responsibilities:
Some bullet points about you:
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then call the office on 0203 869 4541 and ask for Jess who will answer any questions that you might have!