PACT are delighted to be working with an instantly recognisable global brand for a unique opportunity not to be missed! We are looking for an experienced Resource Planning Analyst for a very busy Contact Centre located in central Manchester.
The result of their continued growth is that they need YOU! So read on if you are a Resource Planning Analyst with experience! If you are not, then check out our other jobs here (pactrecruit.com/jobs) – we are also looking for people in other Resource Planning and MI positions!
The biggest growth area for our client is within the Resource Planning department and with that growth comes the need for a new Resource Planning Analyst which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
What the job is:
As the Resource Planning Analyst, you will be responsible for front office forecasting and planning operations in Manchester and Scotland (can be based in either location). You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resources to achieve internal and contractual agreed service levels and meet business plans.
Is this the job for you?
You will be a Resource Planning Analyst and have done a Resource Planning role for at least three years within a Contact Centre environment (extra points if you have experience in working within back office functions) and have been great at it and all that being a Resource Planning Analyst involves -if it needs explaining then this is probably not for you.
Some bullet points about you:
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then call the office on 0203 865 4549 and ask for John who will answer any questions that you might have!