Resource Planning Analyst (Contact Centre)



Salary: £20000 - £25000 per annum + Benefits

Job Reference: 888348-A

Consultant: Jessica Earl

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Company Description

PACT is delighted to be working with a business renowned for their ability to give expert advice to their customers having done so successfully well over 100 years now. We have a highly desirable opportunity not to be missed! We are looking for an experienced Resource Planning Analyst for a friendly Contact Centre located in Nottingham.

The result of their continued growth is that they need YOU! So read on if you are a Resource Planning Analyst with experience! If you are not, then check out our other jobs here ( – we are also looking for people in other Resource Planning and MI positions!

Job Description

The biggest growth area for our client is within the Resource Planning department and with that growth comes the need for a new Resource Planning Analyst which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.

What the job is:

As the Resource Planning Analyst, you will be responsible for delivering a range of planning and forecasting outputs from 3 years our through to 2-week lock down of Operational forecasts. Contribute to annual budget process on behalf of Ops to deliver an outcome that will meet commercial needs of the business without compromising customer service or investment in their people.


Is this the job for you?

You will be a Resource Planning Analyst and have done a Resource Planning role for at two three years within a Contact Centre environment (extra points if you have experience working with Verint i360 WFM system) and have been great at it and all that being a Resource Planning Analyst involves -if it needs explaining then this is probably not for you.

Some bullet points about you:

  • Ability to respond quickly to deadlines
  • Effective and confident communicator at all levels
  • Attention to detail
  • Strong analytical and mathematical skills
  • Results driven
  • Fundamentals of contact centre management
  • Fundamentals of contact centre planning
  • Expertise in shrinkage models
  • Capacity Planning Processes and concepts
  • Experience of working directly in contact centre environments

Additional Information

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then call the office on 0203 869 4549 and ask for Jess who will answer any questions that you might have!