Real Time Manager

Location:Glasgow

Division:Planning

Salary: £45000 - £50000 per annum + Bonus & Benefits

Job Reference: 888458

Consultant: Deren Zaghlul
deren@pactrecruit.com
0203 869 4549

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Company Description

Pact is delighted to be supporting this brand-new client who is looking for a Real Time Manager to join its busy multisite 2000+ FTE contact centre operation.

The Real Time Manager will be responsible for managing planning at an intraday level to 2-4 weeks out and will be responsible for delivering maximum performance and productivity within the contact centre from a Real Time perspective.

You will at as an “internal consultancy” to the rest of the operation and help stakeholders make best business decisions and informed choices about live operational issues.

The Real Time Manager will lead and manage a team of 25-30 FTE indirectly and manage 3 direct reports across a 2000 FTE operation so strong team management experience is a must.

What my client is looking for…

  • Previous experience as a Real Time or Service Delivery Manager across a large contact centre operation
  • Previous people management and leadership experience across a large team and “managed managers”
  • Excellent stakeholder management experience with the ability to engage, negotiate and influence across all levels
  • Experience of working with WFM & contact centre technology
  • Delivering process improvement from a real time and planning perspective

If you have the relevant experience and would like to register your interest in this opportunity, please apply via the link provided

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