Forecasting Analyst



Salary: £33000 - £38000 per annum + Bonus and Benefits

Job Reference: 888340

Consultant: Lawrence Poster
0203 869 4549

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Company Description

PACT is delighted to be supporting this Industry leader in looking for an experienced Forecasting Analyst to join its operation.

Key Responsibilities

  • Responsible for demand and supply forecasting, ensuring all, medium and long term plans are accurately completed, focusing on both supply and demand drivers
  • Based on forecast, provide appropriate call distribution patterns to support the scheduling analyst
  • Analyse all supply and demand components using appropriate techniques and tools, interpreting the outcomes, and preparing reports, and providing solutions to facilitate business decision making
  • Contribute to team planning and risk management to support the effective functioning of the team, providing help and direction to less experienced team members in support of their development.
  • Maintain appropriate forecasting tools
  • Build adhoc reports to support future decision making
  • Facilitate the review cycle for forecast accuracy, ensuring any “learnings” are identified and

What our client is looking for

  • Strong analytical skills and proven skills associated with propensity / regression based modelling in both captive and non-captive environments. Across multichannel environments
  • Advance excel data manipulation and analysis skills
  • Proficiency in Microsoft Office Applications and other relevant software
  • Proficiency in the use of WFM software, with Telopti and Impact 360 being an advantage
  • Excellent problem solving and decision-making skills
  • Ability to operate effectively in a team environment
  • Good oral and written communication skills and interpersonal skills.
  • Dependability regarding completion of assignments and attendance
  • A minimum of 2 years of experience in a similar discipline
  • High school diploma or equivalent; 2 years of college preferred
  • Minimum of 2 years’ experience working in Workforce Operations in a Customer Care and/or BPO operation, with senior ops team interaction. Two years’ experience working with call centre reporting and metrics required. One year prior experience working with workforce management technologies ideally Teleopti