In today’s customer operations sector, workforce planning plays a pivotal and integral role in keeping the process running in an efficient and cost effective manner, ensuring that customer demand is meeting optimum service levels.

Pact understands the importance of having the right professional talent on board, so whether you are searching for an Analyst, Manager, Head of or Director Level, Pact will be able to support you through an extensive and unrivalled network within this specialist area.

Our typical planning roles include…

  • Capacity Planning
  • Scheduling
  • Forecasting
  • Resource / Workforce Planning
  • Real Time

For more info call us on 020 3869 4549


Customer and Business analytics have proven to be an invaluable part of today’s modern customer operations, giving business leaders a powerful insight into how efficient their operation is performing, and crucially, what their customers are telling them.

Sourcing the right calibre of individual within this specialist area is essential. Having successfully supported our clients in analytics for several years, we are able to deliver outstanding talent and expertise.

Our typical analytics roles include...

  • Management Information
  • Business Intelligence
  • Customer Insight
  • Data Analytics
  • Cx / Social Analytics

For more info call us on 020 3869 4549

Change & Transformation

Change & transformation plays a pivotal role in shaping the way a business interacts, communicates and conducts business with its customers.

Business change drives operational efficiency, cost savings and importantly, better customer engagement and experience through improved business optimisation and operational excellence.

Our typical change & transformation roles include...

  • Project Management
  • Programme Management
  • Business Transformation
  • Business Change
  • Business Analysis

For more info call us on 020 3869 4549

Operational Excellence

Operational excellence is about striving to achieve the very best that an operation can offer for its end customers through delivering operational efficiencies that, in turn, deliver excellent outcomes.

In recent years, operational excellence has become an increasingly important function of an intelligently run operation, and is an integral part of driving the right results within a customer operations area.

Our typical operational excellence roles include...

  • Customer Strategy
  • Customer Journey
  • Customer / Service Excellence
  • Continuous / Process Improvement
  • LEAN / Six Sigma

For more info call us on 020 3869 4549