In today’s customer operations sector, workforce planning plays a pivotal and integral role in keeping the process running in an efficient and cost effective manner, ensuring that customer demand is meeting optimum service levels.

Pact understands the importance of having the right professional talent on board, so whether you are searching for an Analyst, Manager, Head of or Director Level, Pact will be able to support you through an extensive and unrivalled network within this specialist area.

Our typical planning roles include…

  • Capacity Planning
  • Scheduling
  • Forecasting
  • Resource / Workforce Planning
  • Real Time

For more info call us on 020 3869 4549


Customer and Business analytics have proven to be an invaluable part of today’s modern customer operations, giving business leaders a powerful insight into how efficient their operation is performing, and crucially, what their customers are telling them.

Sourcing the right calibre of individual within this specialist area is essential. Having successfully supported our clients in analytics for several years, we are able to deliver outstanding talent and expertise.

Our typical analytics roles include...

  • Management Information
  • Business Intelligence
  • Customer Insight
  • Data Analytics
  • Cx / Social Analytics

For more info call us on 020 3869 4549